Rocket Casino Privacy Policy

At Rocket Casino, we take the protection of your personal data seriously. This Privacy Policy explains how we, Metlait SRL, registration number 3-102-911867, registered at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica, collect, use, store and protect the information you share with us when you use Rocket Casino. We are licensed and regulated by the Anjouan Gaming Commission, Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202509073-FI2, and we process your data in accordance with applicable data protection standards. By registering an account, completing Rocket Casino registration, or using our services in any other way, you agree to the practices described in this policy.

Information We Collect

We at Rocket Casino collect information necessary to provide our gaming services, verify your identity and comply with our legal and regulatory obligations. When you complete Rocket Casino registration, we ask for your name, date of birth, email address, phone number, country of residence and preferred currency. Our systems also record technical information automatically, including your IP address, device type, browser version and login timestamps whenever you use Rocket Casino login or access our platform through the Casino Rocket app.

• We collect account registration details such as your name, address, email and date of birth
• We gather financial information related to deposits and withdrawals, including payment method details
• We record gameplay history, wagering activity and bonus participation
• We track technical data such as IP address, device identifiers and browser type
• We may collect identification documents during our verification process

How We Use Your Information

Our Rocket Casino platform uses your data to open and manage your account, process deposits and withdrawals, prevent fraud, and comply with anti-money-laundering obligations imposed by our license. We at Rocket Casino also use your information to communicate important account updates, respond to support requests, and personalise the bonuses and promotions we offer you. Where you have consented, we may use your contact details to send marketing communications about new games, tournaments or loyalty rewards; you may opt out of these communications at any time.

Our Rocket Casino online platform also relies on your data to detect and prevent activity that breaches our Terms and Conditions, such as the creation of multiple accounts, use of a VPN, or overlapping IP addresses between accounts. We may also use your data to restrict access from residents of countries where we are unable to offer real money games, in accordance with the Restricted Countries listed in our Terms and Conditions.

Identity Verification and KYC

Before processing certain withdrawals, we may require you to verify your identity. Our Rocket Casino app and website may request documents such as passport details, identification cards, proof of residence, and statements confirming the source of funds. These documents must be provided in Latin or Cyrillic script; where this is not possible, we may ask for video verification. We process this information solely to confirm your identity, prevent fraud and comply with our regulatory obligations as a licensed operator. If you refuse to provide requested documents, or if discrepancies are found, we may withhold winnings and close the associated account.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate Rocket Casino effectively, remember your preferences, and understand how you interact with our website and mobile app. Cookies also help us keep you securely logged in when you use Rocket Casino login on desktop or mobile, and support the functionality of our Casino Rocket mobile experience. You may manage or disable cookies through your browser settings, though doing so may affect certain features of our services, including automatic login and personalised content.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate Rocket Casino, including payment processors, identity verification providers, regulatory authorities, and game and software providers whose content is available in our library. We may also disclose information where required by law, to investigate suspected fraud, or to protect the rights, property or safety of Rocket Casino, our players, or others. Any third party receiving your data on our behalf is contractually obligated to protect it in line with applicable data protection standards.

As we are not a financial institution, we do not provide currency conversion or exchange services, including fiat-to-crypto exchange. Any payment data shared with our banking partners is used solely to process your deposits and withdrawals across the currencies and methods we support, including EUR, BTC, ETH, LTC, DOG, USDT, TRX and CAD.

Data Security

We at Rocket Casino implement technical and organisational measures designed to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our servers use encryption protocols to safeguard sensitive information, including payment details and identification documents submitted during our verification process. While we take reasonable steps to secure your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as your account remains active, and for a reasonable period afterward to comply with our legal, regulatory, tax and accounting obligations, resolve disputes, and enforce our agreements. Where an account becomes dormant after six consecutive months of inactivity, we retain the associated data in accordance with our Terms and Conditions while applicable administrative provisions apply. Once retention is no longer necessary, we securely delete or anonymise your information.

Your Rights

Depending on your country of residence, you may have rights regarding your personal data, and we are committed to respecting these wherever applicable.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal and regulatory retention obligations
• You may object to or restrict certain processing of your information
• You may withdraw consent for marketing communications at any time

To exercise any of these rights, please contact our support team, and we will respond in accordance with applicable requirements.

Age Restrictions and Restricted Territories

Our services are intended only for individuals aged 18 or older, or the legal age for online gaming in their country of residence. We do not knowingly collect personal data from minors. Residents of the Restricted Countries listed in our Terms and Conditions may not register, deposit or play real money games at Rocket Casino, and where we identify such access, we may restrict or close the associated account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other operational reasons. Any updates will be posted on this page, and where changes are significant, we will take reasonable steps to notify you, including through email or a notice on our platform. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team at [email protected]. Our team is also available through live chat, our Help section, and our official social channels, including Telegram, Discord, Instagram, Facebook, WhatsApp and YouTube.